Episode 83: Quality Client Outcomes
Feb 22, 2024
We all want our clients to walk about feeling like they have had a good experience, whether with out product or service. In this episode Sarah and Trudi discuss exactly what is a “quality client outcome”, and how it can look different for different types of businesses. They consider the reasons for wanting quality outcome and the difference between referrals and repeat business. This episode links in with episode 2 on the customer journey and is a fantastic continuation of the discussion on understanding our clients/customers' needs and wants, they need for clear communication and the benefit to business of having a strong client focus.
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Just two industry experts (and guests) having a friendly chat and sharing our knowledge. We aim to raise your knowledge base and dis-spell any myths surrounding finance. tax and a range of other financial topics.
This is a safe space to ask questions and hear useful info on financial matters.
Read more about FOFU here
And, as always if you'd like to leave us a message, or suggest a topic, you can do so here
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DISCLAIMER- The information and material in this podcast, and supplementary and associated information available, is for general information only. It should not be taken as constituting professional advice from the podcast owners, and we recommend you seek independent suitable advice that is specific to your unique circumstances.
Podcast Transcript Available Here
Duration: 25:12