Most of us know we have a credit rating, but do you know what it is for or how it is calculated? In this episode Sarah and Trudi unpack all things credit ratings. They work through who calculates the ratings, who uses them and most importantly what types of things can impact on your having a good or bad rating! They will also talk about the importance of business owners understanding not only their own credit ratings, but that of large customers or customers to whom they lend money or equipment. This is the episode to listen to ensure you have the credit rating you need when you need it.

No business owner can “do it all”. So when is it time to call in the experts and how do you know which one? Sarah and Trudi unpack this in their latest episode where they talk about the importance of using experts within your business, and making sure you don’t leave it too late to call them in. They discuss some of the reasons you might use an expert and why isn’t not always in your best interests to do everything yourself. And as always, they touch on the importance of planning within your business and how these plans can ensure you get it right when it comes to using the experts.

You’ve heard us mention it, but this week we dive deep into the Better Business Owners Course. The course designed to build your business confidence and mindset. Sarah and Trudi will take you through the course content and structure (tip, you can just do the modules that suit you best!) as well as who the course is targeted at and why they think all business owners should do it. So, if you are feeling overwhelmed by paperwork, quotes and constant work hours take a little time out to listen to how this course can help you have a business that operates

seamlessly, allowing you the chance to enjoy life beyond work!

Personal services income (PSI) is an often misunderstand tax rule requiring individuals that earn more than 50% of their income from personal skill and effort to be taxed as if they were an employee. In this episode we walk through the, sometimes complex, rules around who is subject to the Personal Services Income rules. Sarah and Trudi will take you through the various tests that can exempt you from the PSI to treat you as a Personal Services (PSB) and some of the complexities around applying these tests. If you earn your income from your labour (as opposed to product) this is a must listen to episode to ensure that you are aware of the rules that potentially apply to you.

Do you have employees? If so, then this is a must listen episode for all things employee entitlements. Sarah and Trudi run through the various types of leave and other entitlements available to employees. They also touch on some tips on keeping up to date with FairWork changes and ensuring your employees have access to the policies applicable to your business.

Tax debt is one of the biggest cash flow issues that many small businesses face. In this episode Sarah and Trudi talk about the most common types of tax debt that arise in business and work through how you can change your mindset around these taxes. They also take us through the various ways to both prevent having tax debt related cash flow issues and how to deal with it if you find you can’t pay on time. If you have ever had to stop and think “how will I pay the ATO” then this episode is for you!

Poverty consciousness is the belief that there isn’t enough of anything to go around: not enough money, not enough time, not enough planning, leaders, clean air, rest, love – just about anything that you want or think you and others need, or that is important to you. So how does this impact you as a business owner?

We all know how to network right? Or do we? Love it or hate it networking is a part of being a business owner. We all need a network of people around us to help ensure business success – whether they be customer, supplier or biz buddy.

We all want our clients to walk about feeling like they have had a good experience, whether with out product or service. In this episode Sarah and Trudi discuss exactly what is a “quality client outcome”, and how it can look different for different types of businesses.

In this episode, Trudi and Sarah break down what the "Customer Journey” is and why optimising it is important to a business. All businesses rely on their customers/clients to have an ongoing business and understanding the customer journey is an important aspect of this.

And we are back for Season 5! In the opening episode Sarah and Trudi discuss how inefficiencies within your business can be impacting on business profitability. They consider the different types of inefficiencies such at processes, technology, communication and decision making.